Support and safety
Privacy, safety, community rules, and account support for students and families.
Privacy Policy
Yutva is intended for verified high school students who are at least 13 years old. Students under 13 should not create an account or use the app. Access to a school community may require manual approval by an authorized admin.
Yutva does not knowingly allow children under 13 to use the service. If we learn that an account belongs to someone under 13, we may disable the account and delete associated personal data. A parent or guardian can contact support with a concern.
Information is collected directly when a student creates or signs in to an account, completes a profile, posts a question, replies, sends a subject chat message, requests a subject, follows a subject, marks an answer as Helpful, blocks a student, submits a report, changes settings, or uses another app feature.
Firebase also creates service records such as account identifiers, authentication events, server timestamps, and security information needed to operate and protect the app.
Yutva uses information to manage accounts, verify access, show questions, replies, subject chat messages, and profiles, support anonymous posting where offered, provide notifications, review reports, moderate unsafe content, respond to support requests, improve reliability, and prevent abuse.
Anonymous posts and replies hide your display name from classmates. Anonymous activity is not invisible to Yutva's safety systems. Private author metadata may still be stored so authorized admins can investigate reports, harmful content, impersonation, spam, safety issues, or rule violations.
Subject chats are not anonymous. A student's current display name appears with every subject chat message.
Yutva uses Google Firebase services, including Firebase Authentication, Cloud Firestore, Cloud Functions, and Firebase Hosting, to provide account access, database storage, backend processing, moderation support, and this website.
Service providers receive information only as needed to provide these functions. Yutva requires service providers that process user data to provide the same or equivalent protection described in this policy and required by applicable platform rules.
Yutva does not sell student data. Yutva does not use student content for advertising and does not use cross-app tracking for advertising. Information may be disclosed when required by law, needed to respond to a serious safety concern, or necessary to investigate abuse and protect students.
Students can report inappropriate content. Yutva may automatically flag and hide content that appears unsafe or inappropriate. Authorized admins may review reports and flagged content to protect students and enforce community rules.
Students can block another student to hide that student's identifiable questions, replies, and subject chat messages from their own view. Anonymous content is not linked to a public student profile and therefore cannot be hidden through a profile block.
Yutva uses account authentication, verified-school access, role-based admin permissions, backend security rules, and moderation controls designed to limit access to personal data. No online service can guarantee complete security, so students should not post sensitive personal information.
Firebase Authentication processes account identifiers, email addresses, passwords, user-agent information, and IP addresses to provide sign-in and protect against abuse. Yutva does not receive or store readable passwords. Cloud Firestore may process device, operating-system, app-version, bundle-ID, and developer-platform information through the Firebase user agent. Cloud Functions processes invocation metadata, including the function name and caller IP address, to run protected backend actions.
Yutva does not use this information for advertising or cross-app tracking and does not include advertising or analytics SDKs in the current app.
Yutva keeps account information, user-generated content, settings, reports, moderation metadata, and related app data while an account is active or while the information is needed for app functionality, safety, moderation, dispute handling, or legal compliance.
Subject chat messages are generally scheduled for automatic deletion about 30 days after they are sent. Deletion may not happen at the exact expiration time, and limited records may be kept longer for an active safety review, abuse prevention, or legal compliance.
Yutva aims to complete an account deletion request within 30 days. After admin review, a protected backend process removes the authentication account, private account data, settings, notifications, follows, identifying author metadata, and associated user-generated content. If limited records must be retained for safety, abuse prevention, dispute handling, or legal compliance, personal identifiers will be minimized and access will be restricted. Temporary backups or cached records may remain for a limited period before they are overwritten.
Students can update profile information and preferences inside the app, choose whether to post or reply anonymously, change notification settings, block or unblock students, and initiate account deletion from Settings. Accounts awaiting approval, rejected accounts, and suspended accounts can use the Request deletion action on their account status screen. Students can also contact support to request access to, correction of, or deletion of personal data.
Optional preferences can be changed at any time to withdraw consent for those choices. If a type of processing is necessary to provide an account or protect the school community, a student can stop that processing by requesting deletion of the account.
Yutva may update this policy as the service and its data practices change. The updated date will appear on this page, and App Store privacy information should be updated whenever collection or use changes.
For privacy questions, data access, correction, or deletion, email support.yutva@gmail.com.
Terms of Use
You may use Yutva only if you are at least 13 years old, use your own account, are approved for the school community you access, and follow these terms and the community guidelines.
Use your own account, keep sign-in information private, and notify support if you believe someone else accessed your account. Do not impersonate another student or create accounts to avoid approval or moderation.
Yutva is for academic questions, peer explanations, exam preparation, college applications, and constructive student help.
Do not use Yutva to cheat, ask others to complete graded work for you, share test answers or answer keys, bypass school rules, or encourage academic dishonesty.
Do not post bullying, harassment, threats, hate, personal attacks, spam, intentionally misleading answers, sexual content, violence, encouragement of self-harm, private personal information, or content that violates school rules or applicable law.
You are responsible for the content you post. By posting content, you allow Yutva to display, store, moderate, hide, remove, and process that content as needed to operate and protect the app.
Subject chats are for constructive, course-related conversation. Chat messages always show the student's display name; anonymous mode applies only where the app explicitly offers it for questions or replies.
Share only content that you created, are allowed to use, or have permission to distribute. Do not post private teacher materials, copyrighted answer keys, or another person's work without authorization.
Yutva may review, hide, restore, restrict, or remove content and accounts to protect students, investigate reports, enforce these terms, or comply with legal requirements.
Yutva may rate-limit, temporarily mute, suspend, or remove accounts that spam chats, repeat messages, evade moderation, or create safety concerns. Students may block another student to hide that student's identifiable community content.
Peer answers may be wrong. Always verify important academic information with a teacher, class materials, or official sources.
Features may change, and access may occasionally be interrupted for maintenance or security. Yutva does not guarantee uninterrupted availability.
Yutva is not an emergency service. If you or someone else may be in danger, contact a trusted adult, school staff member, or local emergency services.
Community Guidelines
Ask academic questions, explain concepts, prepare for exams, and help classmates understand material. Keep subject chat conversations constructive and related to the school community.
Do not bully, harass, threaten, insult, shame, or target other students. Disagree with ideas respectfully.
Do not ask others to complete graded work, share answer keys, or distribute private teacher materials.
Do not post addresses, phone numbers, passwords, private schedules, screenshots, medical information, or personal details.
Use the in-app report controls for unsafe questions, replies, or chat messages. Reports enter an admin review queue. You can also block a student whose identifiable content you no longer want to see. Urgent support concerns can be sent to the published support email.
Automated filters may temporarily hide content for review. Admins may keep content hidden, restore it, remove it, or restrict accounts that repeatedly abuse the service.
Account Deletion
Users can request account deletion inside the app from Settings. If an account cannot enter the school community, the request action remains available on its setup or account status screen. Email support is also available for help with a request.
Yutva may confirm the request through the email connected to the account so that another person cannot delete the account without authorization.
Yutva aims to complete a request within 30 days. After an admin reviews the request, Yutva uses a protected backend process to delete the authentication account, associated personal data, settings, notifications, follows, identifying author metadata, and user-generated content. If limited records must be retained for safety, moderation, abuse prevention, dispute handling, or legal compliance, personal identifiers will be minimized and access will be restricted.
Use the email connected to your account when contacting us.